TMC Incident Board at British Telecom
BT is the dominant fixed line telecommunications and broadband Internet provider in the United Kingdom.
This incident board is being used in their call centres around the world to inform their operators about the status of service disruptions.
The site has all the bells and whistles:
• Tight user security and access control
• Password recovery mechanisms
• Customizable searching
• Dyamic report building
• Admin consol with comprehensive user, database and maintainance tools
The logon screen for the Incident Board.
The ASP.net membership class was used to implement access control throughout this site. This provided encrypted passwords, password recovery mechanisms and admin control of user roles.
The menu screen for Admin users.
The incident board in all its glory.
The editing consol for the incidents in the database.
The report generator for incidents over a user specified period of time.